Order Returns for WooCommerce

Adds a Resi (Returns) section to WooCommerce My Account

v1.0.0 woocommerce returns reso refund my-account
WordPress 5.8+
PHP 7.4+
WooCommerce 6.0+
Tested up to WP 7.0
License GPLv2 or later

Order Returns for WooCommerce adds a dedicated Resi (Returns) page inside the WooCommerce My Account area. Customers can browse their eligible orders, select one or more items to return, optionally provide a reason, and submit the request — all without leaving their account.

Compatible with the 2026 update of Italian art. 54-bis del Codice del Consumo, making it ideal for Italian WooCommerce stores that must comply with consumer return regulations.

  • New Resi endpoint in My Account navigation
  • Configurable return window (default: 14 days from order completion)
  • Customers can select individual items within an order to return
  • Optional free-text field for the return reason
  • Order status automatically changes to Richiesta Reso on submission
  • An order note is added to the order for shop managers
  • Email notifications sent to both the shop owner and the customer
  • Fully configurable via WooCommerce → Settings → Resi
  • Compatible with WooCommerce HPOS (High-Performance Order Storage)
  • Template override support: copy templates/myaccount/returns.php to your theme
Setting Description
Return window (days) How many days after order completion the customer can request a return (default: 14).
Eligible order statuses Which order statuses qualify for a return request (default: Completed).
Shop notification email The email address that receives return notifications (defaults to the WooCommerce store email).
Shop email subject Customisable subject line with {site_title} and {order_number} placeholders.
Customer email subject Customisable subject line with the same placeholders.
Upload the woocommerce-returns folder to the /wp-content/plugins/ directory, or install it directly from Plugins → Add New.
Activate the plugin through the Plugins menu in WordPress.
Go to Settings → Permalinks and click Save Changes to flush rewrite rules (required the first time).
Configure the plugin under WooCommerce → Settings → Resi.
WooCommerce 6.0 or later. The plugin is tested up to WooCommerce 9.x and declares HPOS compatibility.
Go to Settings → Permalinks and click Save Changes to regenerate WordPress rewrite rules. This is always needed after activating any plugin that registers a custom My Account endpoint.
Not out of the box, but the plugin exposes the wc_returns_settings filter (on the settings fields array) and the wc_returns_request_processed action hook so developers can extend it.
Yes. Uninstalling the plugin via the WordPress dashboard removes all plugin options from the database. Order meta is intentionally left on orders so shop managers retain a full history.
Yes. The plugin declares custom_order_tables compatibility via FeaturesUtil.
v1.0.0 2026-06-23
  • Initial release.